Shipping Policy

Shipping Information

• Free shipping on orders over €50.
• Please allow 1-2 business days for processing before your order ships out.

Shipping Times

• Europe: Average transit time 5-7 business days.
• International: Average transit time 7-10 business days.
• Note: External factors like natural disasters or holidays may occasionally cause shipping delays beyond our control.

Tracking Information

• We provide tracking for every order. Your tracking number will be available once your product has shipped. Products may ship from different fulfillment centers globally.

Order Cancellation

• You can cancel your order without penalty if done within 24 hours of placement. If already shipped, contact us at service@zaplake.shop with the subject line "CANCEL".

Incorrect Address

• If you notice an incorrect address, please reply to your order confirmation email immediately or email service@zaplake.shop,within 24 hours for correction.

Customer Service

• Email: service@zaplake.shop
• Address: 128 City Road, London, United Kingdom, EC1V 2NX